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AI for e-commerce · Lima, Peru · US hours
AI for your Shopify or WooCommerce store in the United States.
A shopping assistant, smart search and recommendations in English and Spanish, connected to your catalog, inventory and orders. The same team that builds your store adds the AI.
- Shopify and WooCommerce
- English and Spanish
- Fixed-price pilot
What is AI for e-commerce and what does gmedia.la do?
AI for e-commerce adds features to your online store such as a shopping assistant, search that understands what the customer means, product recommendations and post-purchase support. gmedia.la, a software development company based in Lima, Peru and founded in 2010, builds these features for Shopify and WooCommerce stores in the United States, in English and Spanish and on Eastern/Central time, with a fixed-price pilot.
What it feels like
A search that understands what the customer means
The customer describes what they need in their own words; the assistant checks your catalog and inventory and recommends with real data.
- Understands intent, not just the exact words in your catalog.
- Recommends based on availability, size and real policies.
- Hands off to a person when the case calls for it.
Best match
Warmest
Budget pick
What we can do
Four ways to use AI in your store
Shopping assistant
An assistant in your store that helps shoppers choose, answers questions and guides them to the right product.
- Recommends products based on what the customer describes
- Answers questions about sizing, compatibility and availability
- Explains shipping and returns using your actual policies
- Hands off to a person when the case calls for it
Search and recommendations
A search that understands what the customer means, even when they don't use the exact words in your catalog.
- Semantic catalog search, in English and Spanish
- Related and complementary product recommendations
- Suggested filters based on the query
- Results that improve with your store's data
Catalog content
AI to create and maintain product content, always reviewed by your team before it goes live.
- Product descriptions and attributes generated and reviewed
- English and Spanish versions of the same product
- Consistent tone and format across the whole catalog
- Bulk updates of product listings
Post-purchase and recovery
Support after the sale and follow-up on abandoned carts, connected to your orders.
- Order status and shipment tracking
- First-line handling of returns and exchanges
- Personalized messages to recover abandoned carts
- Summary of frequent questions to improve your store
How it works
Connected to your catalog, inventory and orders
The assistant understands what the customer asks, checks your store in real time and recommends or answers with current information. If the case is sensitive, it hands off to someone on your team.
- Real catalog, pricing and inventory data, not answers from memory
- Connects to Shopify or WooCommerce through APIs, apps and plugins
- Clear rules for sensitive topics and escalation to a person
- Conversations and searches measured so you can improve
Your platform
Works with Shopify and WooCommerce
The same team that builds your store can add AI to it, without changing platforms.
What changes
A store without AI vs. a store with AI
Store with AI from gmedia.la
- Understands customer intent in English and Spanish
- Assistant that answers instantly using your policies
- Content generated and reviewed by your team
- Based on what each customer searches for and buys
- Hands off to a person with the full context
Store without AI
- Only matches exact words
- Forms and emails with slow replies
- Listings written one by one
- Fixed rules or manual lists
- The customer leaves
Process
From your current store to a store with AI
We review conversations and searches, tune answers and extend to new features.
Discovery
We review your store, your catalog and your most frequent customer questions to choose the highest-impact use case.
Fixed-price pilot
We build a first version with a closed scope, for example the shopping assistant or the search.
Integration
We connect it to your store, catalog, inventory and orders, and test it with real cases before launch.
Measurement and improvement
We review conversations and searches, tune answers and extend to new features.
FAQ
What people ask about AI for e-commerce
What can AI do in my online store?
It can assist your customers while they shop, improve search and recommendations, generate and maintain product descriptions with review by your team, and handle post-purchase questions such as order status.
Does it work with Shopify and WooCommerce?
Yes. We work on top of your current Shopify or WooCommerce store, through APIs, apps and plugins, or we build a new one with AI features from the start.
Can it serve my customers in English and Spanish?
Yes. The assistant and the search can work in English, in Spanish or in both, depending on the language each customer writes in.
Can it get prices, stock or policies wrong?
To prevent that, the assistant checks your catalog, inventory and policies in real time instead of answering from memory, and we set rules for sensitive topics, which go to someone on your team. No AI system is infallible, which is why we test with real cases before launch.
What happens to my customers' data?
We define with you what data the solution uses, where it's processed and who has access, and we sign confidentiality agreements (NDAs). You own 100% of the code and intellectual property we create for you.
How do we get started and how much does it cost?
We start with a free 30-minute discovery call and a fixed-price pilot with a closed scope. The cost depends on the features and the integrations; you get a quote in under 24 hours.
What is AI for e-commerce and what does gmedia.la do?
AI for e-commerce adds features to your online store such as a shopping assistant, search that understands what the customer means, product recommendations and post-purchase support. gmedia.la, a software development company based in Lima, Peru and founded in 2010, builds these features for Shopify and WooCommerce stores in the United States, in English and Spanish and on Eastern/Central time, with a fixed-price pilot.