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AI Agents · Lima, Peru · U.S. hours

AI agents and chatbots for businesses in the United States.

Assistants that support customers, help sales and handle internal tasks in Spanish and English, connected to your CRM, helpdesk and catalog. When needed, they hand the conversation to a person.

Book a free 30-minute call How it works
  • Spanish and English
  • Handoff to a person
  • Fixed-price pilot
AI assistant robot connected to a CRM, a helpdesk and a catalog, helping a customer on a laptop and handing the conversation to a support agent

What is an AI agent?

An AI agent is an assistant that understands what a person writes, looks up your company's data and systems and can answer or take an action, such as creating a ticket or scheduling a meeting. gmedia.la, a software development company based in Lima, Peru, founded in 2010, designs and connects AI agents and chatbots for businesses in the United States, in Spanish and English, on Eastern/Central time (ET/CT), with a fixed-price pilot and handoff to a person when needed.

How it talks

An agent that checks your data and knows when to bring in a person

It does not answer from memory: it checks your systems, takes action and, when the topic is sensitive or it is not sure, hands the conversation to your team with full context.

  • Answers with real information from your CRM, helpdesk and catalog.
  • Understands the customer in Spanish or English.
  • Hands off to a person without the customer repeating anything.
support chat · illustrative example
CustomerHi, where's my order #1042?
AI agentFound it: it left the warehouse yesterday and arrives Thursday. Anything else?
CustomerYes, I need to change the delivery address.
Handing off to a personA team member handles address changes. I'm connecting you with Laura, with the full context of your order.
Handed off to a person · nothing to repeat

Use cases

Where an AI agent adds the most value

We pick the use case with the clearest impact together with you and start there.

Customer support

Answers common questions, checks the status of an order or an account and opens tickets in your helpdesk, in Spanish and English.

  • Answers based on your knowledge base
  • Order, appointment and account lookups
  • Ticket creation and tracking
  • Handoff to a person with full context

How it works

Connected to your systems, with a person as backup

The agent receives the question, looks for the answer in your data and, if needed, takes an action in your systems. When it is not sure or the topic is sensitive, it hands the conversation to someone on your team.

  • Answers based on your information, not guesses
  • Connection to your CRM, helpdesk, catalog and documents through APIs
  • Escalation rules defined with you
  • Conversations and metrics to measure and improve
How an AI agent works A customer sends a question. The AI agent checks the company's CRM, helpdesk, catalog and documents, replies and, when needed, hands the conversation to a person. Where's my order? Customer AI agent CRM Helpdesk Catalog Documents Person Hands off when needed

Key difference

Traditional chatbot vs. AI agent

gmedia.la AI agent

  • Understands the question and answers with information from your company
  • Your knowledge base, CRM, helpdesk and catalog
  • Look up data and take actions: create tickets, schedule, update records
  • Hands the conversation to a person with full context
  • Spanish and English in the same conversation

Traditional chatbot

  • With predefined messages and menus
  • Only the script someone wrote
  • Show options and redirect
  • Gets stuck or repeats the menu
  • One per script

Process

From idea to a working agent

We measure conversations and results, and expand to new use cases when the pilot justifies it.

Step 01

Discovery

We define which questions it will handle, with what data, and what result you want to measure (for example, fewer tickets or more meetings booked).

Step 02

Fixed-price pilot

We build the agent for a focused use case, with a fixed scope and clear rules for when to hand off to a person.

Step 03

Integration and testing

We connect it to your systems and test it with real conversations before launching it on your site or channels.

Step 04

Measurement and improvement

We review conversations and metrics, tune the responses and expand to new use cases.

FAQ

What people ask about AI agents and chatbots

What is an AI agent?

An AI agent is an assistant that understands what a person writes to it, looks up your data and systems (for example CRM, helpdesk or catalog) and can answer or take an action, such as creating a ticket or scheduling a meeting. When it cannot resolve something, it hands the conversation to a person.

How is it different from a traditional chatbot?

A traditional chatbot follows a script and predefined menus. An AI agent understands questions in people's own words, uses real information from your company and can carry out tasks, not just show options.

Can it support customers in Spanish and English?

Yes. It can chat in Spanish, in English or in both within the same conversation, depending on what each person writes.

What systems does it connect to?

It connects to what you already use through APIs and webhooks: CRM, helpdesk, Shopify and WooCommerce stores, in-house databases and channels such as your website, email, WhatsApp or Slack, depending on the case.

What happens if the agent does not know the answer?

We define escalation rules: when the agent is not sure or the topic is sensitive, it hands the conversation to someone on your team with the summary and context, so the customer never has to repeat anything.

How do we get started, and how much does it cost?

We start with a free 30-minute discovery call and a fixed-price pilot with a fixed scope. The cost depends on the use case and the integrations; you get a quote within 24 hours.

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What is an AI agent, and what does gmedia.la do?

An AI agent is an assistant that understands what a person writes, looks up your company's data and systems and can answer or take an action, such as creating a ticket or scheduling a meeting. gmedia.la, a software development company based in Lima, Peru, founded in 2010, designs and connects AI agents and chatbots for businesses in the United States, in Spanish and English, on Eastern/Central time (ET/CT), with a fixed-price pilot and handoff to a person when needed.